I found our experience with you to be very helpful. I really appreciated that you didn’t pressure us into buying a product we may not have needed. Your advice was good common sense. You listened carefully and we wound up with what I believe was an appropriate package for us, at this time.Very best wishes,Peter S.
— Thank You Roy
“Thank You Roy;
We were extremely impressed with you and your service. So much so, that we have already recommended you to several of our friends. Thanks Again”
C. & L. Smith
“Thank you for coordinating the refund due to cancellation of the insurance.
The service you provide was outstanding and for that I thank you. In addition I want to point out that the professionalism and dedication you demonstrated in our brief interactions was superior to any I have experienced in a long time. You raise the bar in terms of customer service. As a result, I can assure you that I will continue to use Blue Cross and your services for my insurance needs.”
I cannot thank you enough for your patience and perseverance in getting this all accomplished for me. Next year I will know enough to start earlier and not have all the last minute drama. You and your staff have certainly earned an A+. Dealing with a large company can be daunting, but you have made it easy.Sincerely,Barbara S.
— Barbara S.
“Thank you very much, your service with my health insurance was phenomenal and I could not be more pleased with our interaction or the outcome! I will contact you if anything comes up. Thank you.”Paul D.
— Paul D.
Roy, I am writing to thank you for all the professional help and guidance you recently provided to Allan and I regarding insurance protection for travel, medical and life. We greatly appreciate your expertise and knowledge which helped us understand the myriad of options available and to choose the coverage that best suited both our situation and needs, as well as those of our elderly parents/ in-laws.
We greatly value not only your knowledge but also the integrity and honesty which is evident your dealing with clients. These decisions are so important and it is wonderful to deal with someone we respect and trust. I would not hesitate to recommend your services to friends, family and colleagues, as we are confident that they could not be better served by an insurance advisor. Thanks again Roy for your time and support and we wish you continued success in the future.
— Gail M
I want to take this opportunity to thank you for your very kind help. You are probably the only insurance agent I have met, who is so committed to customer service. You go above and beyond your duty to promptly answer emails, even on weekends.
We are very thankful to you for your help and will highly recommend you to our friends and family.
About a year ago I received a brochure from Mr. Roy Lounsbury, an agent for Blue Cross Medical Insurance. Roy’s brochure sat on my desk for a few days. One night while falling asleep I started to think about it. They had a plan which includes eyeglasses. As I needed glasses I thought I’d give Roy a call.
He was very helpful and honest—no hard sell here. Very professional, and was clear and concise in answering my questions. Now, you don’t see that much anymore.
A few days later I phoned Roy and elected to get the Blue Cross Options Plus policy—coverage in many areas. I thank God I chose this plan. Now, I never did get around to getting glasses. Yet.
About a month ago, I started to suffer from severe abdominal pain. Initially I thought nothing of it. Three days later, I was screaming into my pillow. The pain was that great. It turns out I had a golf ball sized abscess on my colon. Major surgery to say the least!
I now have an ostomy bag for a couple of months. I may have it for life. I was lucky! For the next couple of months I will need medical supplies. It is nice to know that Blue Cross coverage takes care of around 70% of the costs.
My advice to anyone reading this is, don’t wait until you need it, as at that point it’s too late! Months ago I never thought I’d need it. Out of the blue, in a couple of days, I sure did.
One day soon, I’ll see about the glasses as well.
— Don S.
I just want to tell you how pleased I am with Blue Cross and Pharmacare for seniors. There was savings on my prescription lenses and medications. Thank you so much for all your advise. Should I need your help again, I’ll certainly contact you.
Just wanted to thank you so much for all your understanding and all the help you have given us. We are so grateful for your kindness at such a time of need, and we want you to know how much we appreciate what you have contributed to and for our son. You are truly more than a Blue Cross agent. You really are about your clients and went the distance for us. Thanks again!
— The McBurnies